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FAQ's

How can I add ntShoppingCart to my site?
Please contact us using this form

How do I get started setting up my cart after it's been added to my account?
Go to the Getting Started page.

How can I make the shopping cart look like the rest of my site?
After you log in, go to Display Options, and toward the bottom there is a field for header information. Place your related html code in this field.

My header and/or footer images don't show up, how can I correct?
If the images are only not showing up when the cart gets to the secure checkout, then if the images are in a "images" folder, you need to create a "images" folder within the "secure" folder and put the necessary images in \secure\images.

How can I allow different options for colors, size, etc.?
For the product choose a Custom Desc field, and enter your description like "Color" or "Size". Then in the matching Custom Values field, enter your values like "Red,Blue,Green,Yellow" or "Small,Medium,Large".

How can I setup a product to have multiple prices for various sizes or quantities?
Use the Custom Description and matching Custom Value field like this:
Custom Description: Flavor
Custom Value: #0001 Fruit Punch|18.00,#0002 Orange|18.00,#0003 Chocolate|15.00
In this example, #0001 is the product number for your records, then the respective flavor, then the price. This formatting is very important.

Is the order page where my customer enters their credit card information on a secure URL?
Yes. We provide a free shared SSL to ensure that you can accept secure orders.

When the order is placed, is a copy of the order emailed to me?
Yes. The order is emailed to you (and to the customer) except for the credit card information. You can get that from your Secure Admin page.

I have an account with Authorize.net (or any processor). I don't want real-time transactions, but am wondering if I can use that with ntShoppingCart.
If you don't need realtime, yes. It will allow you to capture the transactions securely, then you can process them with authorize.net

What real-time payment options does the cart support?
Real-time payment processing isn't required, and most customers don't use it, as it is expensive. A standard Merchant Account from your local bank can be used for most accounts. However, if you have lots of transactions and you need real-time processing, the cart supports LinkPoint and Cybercash payment gateways, and PayPal.

How can I link to a specific product item from my home page?
Add a link to the item like this (only change the bold items):
http://www.your_domain.com/ntcart.asp?Action=ViewProduct&Number=0001

How can I link to a specific category from my home page?
Add a link to a category like this (only change the bold items):
http://www.your_domain.com/ntcart.asp?Action=Search&categoryselect=YourCategoryName&keywords=

Can I make the ntShoppingCart page by my home page by default?
Yes. Create an index.html page and place the following code in it, nothing else (replace your_domain.com):
<html>
<head>
<meta HTTP-EQUIV="Refresh" CONTENT="1;URL=http://www.your_domain.com/ntcart.asp">
</head>
</html>



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